After placing your order, please allow 1 to 3 business days to process your order.
Once your order is shipped, you will immediately receive an email with your tracking information. Sometimes couriers take a few days to update tracking information.
Shipping rates and estimated delivery times once your package leaves the warehouse:
- CANADA: 6 to 15 days. $10 CAD flat rate shipping fee. Free shipping over $175 CAD.
- USA*: 6 to 15 days. $7 USD flat rate shipping fee. Free shipping over $150 USD.
- UK: 4 to 10 days. €5.95 flat rate shipping fee. Free shipping over €125.
- AUS: 6 to 12 days. $18 AUD flat rate shipping fee. Free shipping over $200 AUD.
- EU: 6 to 20 days. €10 flat rate shipping fee. Free shipping over €150. Rest of World: Varies by location. Please check estimated times at checkout.
There may be delays due to external factors that are out of our control (ie. weather, courier delays, weekends, holidays, etc).
- We offer free shipping over certain order values depending on your location.
- We are NOT responsible if you input the incorrect delivery address.
- We try our best to get your package to you in a safe and timely manner.
FAILED DELIVERY
In the event of a failed delivery, we understand the inconvenience it can cause. We strive to make the process as smooth as possible for you. Here’s what you need to know:
- Additional Fees: Please be aware that if the failed delivery is due to circumstances within your control (such as incorrect address provided, unavailability to receive the package, etc.), there may be additional fees for re-delivery. These fees are imposed by the courier service to cover the extra handling and transportation costs.
- Customer Responsibility: To avoid failed deliveries, please ensure that your shipping information is accurate and up-to-date. Also, try to be available on the estimated delivery date, or arrange for someone else to receive the package on your behalf.
Need help?
If you encounter any issues with delivery, don’t hesitate to contact us. We’re here to help and will work with you to resolve the situation as efficiently as possible. Email us at [email protected]
Return AND REFUND Policy
Important Note
Double-check your order information before placing it to avoid any hassles.
Returns and Exchanges
Due to the nature of our products, we do not offer returns or exchanges. We strive to provide accurate product descriptions and detailed images to help you make an informed purchasing decision.
Refunds
- If you receive a damaged product, please contact our customer service team within 5 days of receiving your order. We kindly request that you provide clear photographs of the damaged product to help us assess the issue. Our team will review your case and, if deemed valid, will process a refund for you.
- To initiate the refund process, please reach out to our customer service team via email or our designated customer support channels. We kindly ask that you include your order number, contact information, and the reason for the refund request. Our team will guide you through the necessary steps to process your refund.
LOST/STOLEN PACKAGES
We are not liable for lost/stolen packages once the package is handed over to a third-party courrier.